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Get Real: A Discussion About e-Commerce

August 5, 2015

Anna Flaaten and Martin Herbst are Senior International Trade Specialists at the International Trade Administration’s Export Assistance Center in Phoenix.

Last week, ITA hosted a webinar featuring speakers Aparna Lahiri from eBay’s Global Shipping Team and Chris Ko, Owner and Managing Partner of Nationwide Surplus. The webinar is a result of a strategic partnership between ITA and eBay. Commerce Secretary Penny Pritzker formalized the agreement to use strategic resources to support U.S. exporters last year.

e-commerce strategies

Join us Oct 8-9 in Dallas to learn about e-commerce strategies

“International e-commerce is at the heart of what we do here at eBay” and “enabling cross-border trade is key to our success” said Lahiri during the webinar. About 190,000 entrepreneurs on eBay are selling to four continents and those that are export-oriented grew a whopping 91% versus businesses that focused only on the domestic market at 58%. Here are some interesting facts we learned during the webinar:

  • Selling internationally isn’t as complicated as you think – the emergence of the internet can simplify the process. Intermediary partners including online marketplaces, secure payment collection, shipping and customs support can make life easier for the entrepreneur.
  • Mobile is here to stay– buyers are purchasing goods more from their smart phones than the traditional PC. A seamless presence across various devices is critical, especially for consumers in emerging markets.This is especially true in China and India, and eBay is seeing similar trends in Latin America where mobile usage has tripled over the past year.
  • There is tremendous demand for just about everything in the global online marketplace. Buyers online are finding inventory more affordably from US sellers and/or looking for a variety of products that are not available to them locally.

Nationwide Surplus, a company that specializes in refurbishing computers and electronics, provided the small business perspective on marketing and selling products online. The company exports 21% of their products to over 100 countries. Ko started his business in a small warehouse with a desk and a computer. He now has 47 employees and is opening a second warehouse location.

Here are some of his insights:

  • Photos, photos, photos – include detailed photos online including 360 degree angles if possible. Nationwide Surplus even disassembles their products to capture interior component images.
  • Understand the international marketplace – purchase prices overseas can exceed those of the US market if the international consumer does not have local access to certain products. AND, there may be a demand for your products internationally even if there is no US consumer demand.
  • Handling returns – understand and plan for returns as they can be expensive depending on the duties, taxes, and shipping costs, etc… involved.
  • Correct paperwork is critical – accurately identifying harmonized tariff codes, for example.
  • Export assistance – “I didn’t realize how much export assistance is out there” stated Mr. Ko, and of particular value is the assistance provided by the US Department of Commerce.

To learn more about international e-commerce, network with other entrepreneurs and US Commercial diplomats, register for our upcoming Discover Global Markets: E-Commerce Strategies event taking place in Dallas/Ft. Worth, TX on October 8-9, 2015. Early bird discount ends August 14th.

The content will resonate with any company interested in e-commerce and social media as key drivers for international business development.

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